Customer Development Executive – Temporary

We’re proud to be working with an award-winning local company who are looking for someone with a strong customer service background to join their team.

This is a desk based account management position and takes responsibility for single user accounts. You will be responsible for building strong relationships with their customer base, providing thorough account reviews, answering queries and solving problems. This would be a great opportunity for individuals who are starting off their sales careers, heavily customer focused, enjoy developing and maintaining relationships and are looking for a challenge.

Key duties and responsibilities:

• Identify and sell suitable solutions, products and services to your customer base
• Identify opportunities within your base, retaining business through up-selling and cross-selling
• Build strong relationships with your customer base through following a contact strategy, providing account reviews, answering questions and solving issues
• Have meaningful conversations with customers, understanding their needs making suggestions on what products and services would benefit them the most
• Retain business through keeping customers under contract

Skills and experience required:

• Must have good literacy knowledge and skills in Microsoft Word and Excel
• Self-motivated
• Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction
• Confident, results-driven and able to function independently or as part of a team
• Analytical skills to identify customer needs and be able to propose a solution of benefit to the customer
• Demonstrating knowledge, skills, good judgment, and integrity in doing your job
• Listen and provide solutions diligently and promptly
• Be answerable and responsible for your decisions and actions
• Serve with motivation and dedication
• Ability to work within a team to achieve a common goal
• Be creative and go the extra mile to deliver results
• Be humble and polite
• Provide a quality and efficient service to customers

Hours of work:

• Monday to Friday 8.30am – 5.30pm (40 hour working week)

Salary and benefits:

• £9.38 per hour / £19,500 per annum