Appointment Booker / Administrator

Job Title: Appointment Booker / Administrator
Contract Type:
Location: Market Harborough, Leicestershire
  • £9 per hour
  • Contact Name: Jodie Clements
    Job Published:
    REF: BBBH4545

    Job description:

    Vanilla Recruitment

    We’re proud to be recruiting Appointment Bookers/Administrators for a local client in Market Harborough to join them throughout a busy period and provide temporary cover.


    Duties and responsibilities:

    • To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff
    • Booking, cancelling, amending patients’ appointments using the clinical software
    • To maintain a good rapport/relationship between internal and external customers at all times.
    • To fax and email referrals to the relevant departments as requested by clinical staff &
      accurately document the receipt in patients’ records
    • To refer patients at the clinicians’ request, to print patients booking information and appointment summaries.
    • Filing prescriptions actioned by the GP

    Skills and experience required:

    • A background in Customer Service or Administration
    • Ability to communicate confidently and effectively
    • Excellent organisational abilities
    • IT skills and self-sufficiency using a range of software, able to help others.
    • Confident with all Microsoft software packages
    • Ability to work on own initiative and as part of a team
    • Keen eye for detail and able to multi-task proficiently


    Hours of work:

    • Full-time or part-time (5 days per week)
    • 8am start


    Salary and benefits:

    • £9 per hour
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