Customer Service Advisor – Part Time

Job Title: Customer Service Advisor – Part Time
Contract Type:
Location: Market Harborough, Leicestershire
  • £8.98 per hour
  • Contact Name: Jodie Clements
    Job Published:
    REF: BBBH4294

    Job description:

    Vanilla Recruitment

    A new opportunity has arisen for x2 Outbound Customer Service Advisors to work for our client based in Market Harborough within their friendly customer service department on a permanent, part time basis.

    Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

    To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.


    Who we are looking for:

    In order to apply for this position you will need to display the following:

    • Be a strong team player with a flexible, enthusiastic and sales-led approach to business
    • Be a quick learner
    • Have a strong attention to detail and a determination to succeed
    • You’ll ideally have past outbound customer service / telesales experience, although this is not an essential requirement
    • You’ll also have the ability to communicate via various mediums and to various audiences from Blue Chip to SME’s
    • An interest in renewable energies and energy efficiency would be beneficial, but again this is not essential to apply for the role


    Duties and responsibilities:

    • Qualifying warm sales leads via outbound calling to members of the public
    • Following-up on old leads to generate new enquiries
    • Inbound call handling
    • Re-qualifying leads rejected by clients
    • Approving and reviewing companies subscribing to our services
    • Assisting clients in the use of our services from one-man bands to blue chip organisations


    Skills and experience required:

    • Excellent customer service skills
    • Excellent written and verbal skills
    • Computer literacy


    Hours of work:

    • 16.5 hours a week
    • Role One: Mondays and Fridays 3pm-8pm and Sundays 9am-5pm
    • Role Two: Wednesdays and Fridays 3pm-8pm and Saturdays 9am-5pm


    Salary and benefits:

    • £8.98 per hour
    • Flexibility to work between home and the office

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