Customer Service Advisor – Part Time

Job Title: Customer Service Advisor – Part Time
Contract Type:
Location: Market Harborough, Leicestershire
  • Salary: Up to £9.52 per hour
  • Contact Name: Jodie Clements
    Job Published:
    REF: BBBH4294

    Job description:

    Vanilla Recruitment

    A new opportunity has arisen for a Customer Service Advisor to work for our client based in Market Harborough on a Part Time basis within their friendly customer service department.

    Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

    To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.

    Duties and responsibilities:

    • Handle inbound and outbound calls to members of the public who have enquired via our websites
    • Confirm and check the accuracy of customer data in relation to the job requirements
    • Proactively resolve customer queries ensuring the best outcome for the customer and company
    • Keep up to date with developments to our websites, products and services
    • And occasionally assist our registered traders in the use of our services

    Skills and experience required:

    • Ability to communication and listen effectively
    • Friendly and confident telephone manner
    • Ability to work as an individual whilst contributing to the overall success of the team
    • IT literate with a keen eye for detail and accurate data entry
    • Excellent customer service skills.
    • Excellent written and verbal skills.
    • Computer literacy

    Hours of work:

    • Monday 9am – 1pm, Tuesday 9am – 1pm, Wednesday 3pm – 8pm, Friday 12pm – 8pm

    Salary and benefits:

    • £9.52 per hour
    • Monthly commission scheme
    • Auto-enrolment pension with a matched employer contribution of 3%
    • Life Assurance providing life cover of 4 x salary
    • Optional Private Medical Insurance provided for all staff with the option to add family members
    • Holiday Loyalty Scheme after 2 years of service
    • Access to our Employee Assistance Programme, a confidential helpline offering information and guidance regarding work and family life, including any legal questions.
    • Flexibility of remote working

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