Customer Service Advisor – Part Time

A new opportunity has arisen for a Customer Service Advisor to work for our client based in Market Harborough on a Part Time basis within their friendly customer service department.

Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.

Duties and responsibilities:

• Handle inbound and outbound calls to members of the public who have enquired via our websites
• Confirm and check the accuracy of customer data in relation to the job requirements
• Proactively resolve customer queries ensuring the best outcome for the customer and company
• Keep up to date with developments to our websites, products and services
• And occasionally assist our registered traders in the use of our services

Skills and experience required:

• Ability to communication and listen effectively
• Friendly and confident telephone manner
• Ability to work as an individual whilst contributing to the overall success of the team
• IT literate with a keen eye for detail and accurate data entry
• Excellent customer service skills.
• Excellent written and verbal skills.
• Computer literacy

Hours of work:

• Monday 9am – 1pm, Tuesday 9am – 1pm, Wednesday 3pm – 8pm, Friday 12pm – 8pm

Salary and benefits:

• £9.52 per hour
• Monthly commission scheme
• Auto-enrolment pension with a matched employer contribution of 3%
• Life Assurance providing life cover of 4 x salary
• Optional Private Medical Insurance provided for all staff with the option to add family members
• Holiday Loyalty Scheme after 2 years of service
• Access to our Employee Assistance Programme, a confidential helpline offering information and guidance regarding work and family life, including any legal questions.
• Flexibility of remote working