Customer Service Administrator

We’re looking for an experienced Customer Service Administrator with strong administrative skills and a commitment to the delivery of an outstanding client experience.

The successful candidate will join a well-reputed and successful Toy Distributor, known internationally for their well-loved brands.

This is an interesting and varied role and presents a wonderful opportunity to join an enterprising and cohesive team, with the joint vision of driving forward the continued growth and success of the company.

As Customer Service Administrator your duties and responsibilities will include:

• Responding to all communications from customers in a professional, courteous and timely manner
• Receiving and accurately processing customer orders to maximise monthly sales
• Supporting a team of sales reps in fulfilling their customer’s requests and orders
• Verifying and validating that specific actions have been carried out satisfactorily using various software systems, portals and effective communication with external suppliers
• Ensuring customer records are always kept up to date with a high degree of accuracy and confidentiality
• Managing your own time and responsibilities to ensure you meet agreed targets and KPIs
• Proactively reviewing and utilising business information and reports in order to achieve improved results
• Providing reporting and supporting information, as defined by business needs and directed by management
• May involve travel to UK exhibitions and overseas company offices

We’re looking for a Customer Service Administrator who has the following skills and experience:

• Extensive previous experience in a similar customer service role involving administrative duties
• Experience of dealing with both business and consumer enquiries
• Ability to multi-task, work efficiently and independently in a fast-paced environment and with high attention to detail
• Takes an enthusiastic and pro-active approach
• Enjoys working in a small team environment but is also able to work autonomously without supervision
• Strong skills in numeracy and communication (both written and verbal) along with excellent analytical and IT skills

The role is office-based, and you will be working 8.00am – 4.00pm each day, Monday to Friday, with a 30-minute lunch break.

Salary and benefits:

• £23,000 – £25,000
• 25 days annual leave (+ bank holidays)
• Profit share scheme
• Car parking