Outbound Customer Service Advisor – Part Time

Job Title: Outbound Customer Service Advisor – Part Time
Contract Type:
Location: Market Harborough, Leicestershire
Salary: £8.98 per hour
Contact Name: Jodie Clements
Job Published:

Job description:

Vanilla Recruitment

A new opportunity has arisen for an Outbound Customer Service Advisor to work for our client based in Market Harborough within their friendly customer service department on a permanent, part time basis.

Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.


Who we are looking for:

  • Be a strong team player with a flexible, enthusiastic and sales-led approach to business.
  • Be a quick learner.
  • Have a strong attention to detail and a determination to succeed.
  • You’ll ideally have past outbound customer service / telesales experience, although this is not an essential requirement.
  • You’ll also have the ability to communicate via various mediums and to various audiences from Blue Chip to SME’s.
  • An interest in renewable energies and energy efficiency would be beneficial, but again this is not essential to apply for the role.


Duties and responsibilities:

  • Qualifying warm sales leads via outbound calling to members of the public.
  • Following-up on old leads to generate new enquiries.
  • Inbound call handling.
  • Re-qualifying leads rejected by clients.
  • Approving and reviewing companies subscribing to our services.
  • Assisting clients in the use of our services from one-man bands to blue chip organisations


Skills and experience required:

  • Excellent customer service skills.
  • Excellent written and verbal skills.
  • Computer literacy.


Hours of work:

  • 16.5 hours a week
  • Mondays and Fridays 3pm-8pm and Sundays 9am-5pm


Salary and benefits:

  • £8.98 per hour
  • Flexibility to work between home and the office