Sales Administrator

A busy local engineering business are looking for a well-organised Sales Administrator to join their friendly team.

The successful candidate will perform a variety of administrative duties to support activities within the Sales and Aftersales department. This is a key role within the business where the successful candidate will process sales orders and assist with aftersales support.

Salary and benefits:

• £22,000 – £25,000 depending on experience
• 25 days annual leave (+ bank holidays)
• 37.5 hours per week, Monday to Friday 8.30am – 5.00pm (1 hour lunch break)
• Office-based

As Sales Administrator, you will have the following duties and responsibilities:

• Processing customer orders and creating internal order acknowledgements onto the company system.
• Producing, distributing, and ensuring timely follow-up manufacturing sign-offs to allow orders to progress.
• Verifying all necessary paperwork has been received before arranging handover dates and times.
• Sending out customer satisfaction surveys and recording results if returned.
• Receiving incoming office calls and distributing to relevant departments.
• Maintaining and regularly cleansing the CRM to ensure all contacts are live and accurate.
• Compiling and verifying monthly KPI data into relevant database for senior management reporting.
• Recording and actioning any aftersales queries, dealing with both customer and suppliers.
• Developing product knowledge and understanding of work practices to assist the sales team with quoting.

We’re looking for a Sales Administrator with the following skills and experience:

• Previous administration experience is essential
• Prior experience in sales order processing would be preferred but training will be provided to the right candidate.
• IT proficient in MS Office applications
• Familiarity with CRM/ERP systems is advantageous (training will be provided if required).
• Excellent numeracy, literacy, and communication skills to effectively convey information and interact with customers.
• Diligent, enthusiastic, and proactive, with an excellent work ethic.
• Good time management skills with ability to prioritise effectively, even when faced with tight deadlines.
• Demonstrates a relentless commitment to delivering the highest level of customer service.
• Knowledge of account systems and procedures is desirable.