Sales Advisor

Are you a driven and customer-focused internal sales professional? We’re looking for a talented Sales Advisor to work for our client in Lutterworth, a leading construction services business. This is a fantastic opportunity to join a well-established company with an enviable reputation in their field, who pride themselves on delighting their clients with industry-leading solutions.

Working as part of this ambitious and customer-focused organisation, the successful applicant will take a proactive and self-motivated approach in order to secure future business and expand market-share.

Reporting to the Sales Desk Manager, you will be responsible for maximising inbound and outbound sales opportunities to achieve targets and drive revenue growth.

Duties and responsibilities:

• Receiving and processing all sales emails and answer inbound sales calls directly from prospect or existing customers with a polite, professional, and within company standard timeframe.
• Utilising a consultative approach to close quotes/orders recommending appropriate products and services to customers through customer needs analysis.
• Conducting outbound calls to customers to ensure maximum business growth and capture any opportunities.
• Generating quotations and orders through in-house database, saving information accurately and correctly as per company quality standards.
• Closing sales utilising persuasion techniques when necessary, identifying upselling and cross-selling opportunities.
• Recording all outbound call activity in SalesForce to ensure customer contact data is up to date.
• Identifying potential revenue growth with existing customers.
• Participating in pre-defined outbound calling campaigns to generate sales leads.
• Demonstrating effective communication skills, understanding the customer requirement and identifying sales opportunities.
• Following up and chasing open quotes on the system within the company standard timeframe.
• Ensuring the customer experience is a positive one, meeting and building on our brand value as putting customer experience first and always deserving of their trust.
• Meeting or exceeding personal/Sales Advisor team key performance metrics/ targets
• Maintaining in-depth product knowledge to supply customers with the best, most accurate information possible.

Skills and experience required:

• A proven track record of target achievement in an internal sales role or targeted customer service role working with B2B customers is preferred.
• Confident with technology, with a working knowledge of MS Office applications including MS Word and Excel.
• Takes a positive and proactive approach, with a “can-do” attitude.
• Innovative, willing to think outside the box to meet customer needs.
• Ability to conduct customer needs analysis using different questioning and listening techniques.
• Excellent sales negotiation skills.
• Able to balance a customer-oriented and a results-driven approach.
• Focused on quality and accuracy of data captured.
• Excellent communication skills, both verbally and in writing.
• Builds rapport with customers in a professional manner.
• Ability to establish credibility and act decisively, while being able to recognise and support preferences and priorities of the customer.
• Enjoys working as part of a busy and collaborative business team.

Hours of work

• 8:00 – 5:30 Monday to Friday (1 hour lunch )

Salary and benefits:

• £23,000 + OTE of up to £30,000