Account Manager / Senior Account Manager

On behalf of an award-winning Leicestershire digital and creative agency, we are looking for a talented Account Manager / Senior Account Manager who is dedicated to delivering an outstanding client experience and building prosperous ongoing business relationships with a range of high-profile brand names (B2C) and B2B clients.

Duties and responsibilities:

• Developing strong and profitable business relationships, quickly gaining clients confidence and trust
• Devising and implementing excellent creative solutions that exceed clients’ expectations
• Taking responsibility for all proactive day-to-day account management; making things happen and thinking ahead at all times
• Ensuring all clients are happy and satisfied and resolve any issues whilst continuously looking for ways of delivering improved service
• Building a detailed understanding of each client’s marketing strategy and brief
• Regularly presenting ideas and plans to clients
• Spotting opportunities to develop new projects and highlighting feedback to the team
• Proactively measuring and delivering ROI for every client project; leveraging ROI conversation to attract repeat business
• Carefully monitoring numbers and billing; driving efficiency and profitability
• Mentoring and training Account Managers, Executives and Interns

Skills and experience required:

• Proven experience as a creative agency-based Account or Project Manager or Account Executive, responsible for B2C or B2B accounts
• Detailed knowledge of digital marketing techniques and tactics, with a solid understanding of creative and technical concepts and ideas
• Excellent project management skills
• Strong commercial skills including budgeting and pricing projects
• Confident and engaging public speaker, with experience pitching creative ideas to clients
• Demonstrates an enthusiasm to continuously learning and developing skills

Hours of work

• Monday to Friday 37.5 hours a week with flexible working

Salary and benefits:

• £30,000 – 40,000
• 23 days annual leave (plus 8 days bank holiday)
• Discretionary bonus scheme