Senior Account Manager

Job Title: Senior Account Manager
Contract Type:
Location: Leicester, Leicestershire
  • £35,000 - £40,000
  • Contact Name: Eloise Shelton
    Job Published:
    REF: BBBH4682

    Job description:

    Vanilla Recruitment

    On behalf of an award-winning Leicestershire digital and creative agency, we are looking for a talented Senior Account Manager who is dedicated to delivering an outstanding client experience and building prosperous ongoing business relationships with a range of high-profile brand names (B2C) and B2B clients.

    The successful applicant will demonstrate the ability to think commercially, continually growing your skills, knowledge and ideas. You’ll have a flair for providing exceptional service to your existing accounts and developing them to increase business.

    We’re looking for a true team-player with a proven track record in creative account management, coupled with an up-to-the-minute industry knowledge, who can’t wait to delight clients by devising and implementing projects that deliver results.

    You’ll join a friendly, positive and helpful team, working within a modern, creative environment.


    Duties and responsibilities:

    • Developing strong and profitable business relationships, quickly gaining clients confidence and trust
    • Devising and implementing excellent creative solutions that exceed clients’ expectations
    • Taking responsibility for all proactive day-to-day account management; making things happen and thinking ahead at all times
    • Ensuring all clients are happy and satisfied and resolve any issues whilst continuously looking for ways of delivering improved service
    • Building a detailed understanding of each client’s marketing strategy and brief
    • Regularly presenting ideas and plans to clients
    • Spotting opportunities to develop new projects and highlighting feedback to the team
    • Proactively measuring and delivering ROI for every client project; leveraging ROI conversation to attract repeat business
    • Carefully monitoring numbers and billing; driving efficiency and profitability
    • Mentoring and training Account Managers, Executives and Interns


    Skills and experience required:

    • Extensive proven experience as a creative agency-based Account or Project Manager, responsible for key B2C or B2B accounts
    • Applies a forward-thinking approach to all aspects of work, displayed by a positive, proactive, “can-do” attitude
    • Detailed knowledge of digital marketing techniques and tactics, with a solid understanding of creative and technical concepts and ideas
    • Excellent project management skills
    • Strong commercial skills including budgeting and pricing projects
    • Confident and engaging public speaker, with experience pitching creative ideas to clients
    • Excellent communication and listening skills
    • IT proficient, with a good knowledge of MS Office
    • Takes a well-organised approach to prioritising a busy workload
    • Enjoys working with team-mates and customers to build long-lasting professional relationships
    • Demonstrates an enthusiasm to continuously learning and developing skills


    Hours of work:

    • Monday to Friday 37.5 hours a week with flexible working


    Salary and benefits:

    • £35,000 – £40,000
    • 23 days annual leave (plus 8 days bank holiday)
    • Discretionary bonus scheme

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