Senior Account Manager

On behalf of an award-winning Nottinghamshire creative agency, we are looking for a talented Senior Account Manager who is dedicated to delivering an outstanding client experience and building prosperous ongoing business relationships with a range of high-profile brand names.

The successful applicant will demonstrate the ability to think both commercially and strategically, continually growing your skills, knowledge and ideas. You’ll have a flair for identifying new business opportunities within your existing accounts and developing them to increase business.

We’re looking for a true team-player with a proven track record in creative account management, coupled with an up-to-the-minute industry knowledge, who can’t wait to delight clients by devising and implementing projects that deliver results.

You’ll join a friendly, positive and helpful team, working within a modern, creative environment.

Duties and responsibilities:

• Developing strong and profitable business relationships, quickly gaining client confidence and trust
• Devising and implementing excellent creative solutions that exceed clients’ expectations
• Taking responsibility for all proactive day-to-day account management; making things happen and thinking ahead at all times
• Ensuring all clients are happy and satisfied and resolve any issues whilst continuously looking for ways of delivering improved service
• Building a detailed understanding of each client’s marketing strategy and brief
• Regularly presenting ideas and plans to clients
• Spotting opportunities to develop new projects and highlighting feedback to the team
• Proactively measuring and delivering ROI for every client project; leveraging ROI conversation to attract repeat business
• Creating and maintaining client development plans
• Continually looking for ways to develop strategic awareness and expand client briefs
• Creating (or supervising and monitoring) WIPs and status reports
• Carefully monitoring numbers and billing; driving efficiency and profitability for your POD
• Implementing a video planning service with key accounts
• Building and managing a retainer-based service offering
• Networking effectively within existing client accounts to grow contacts and attract new business
• Mentoring and training Account Managers, Executives and Interns

Skills and experience required:

• Extensive proven experience as a creative agency-based Account or Project Manager, responsible for key B2C or B2B accounts
• Applies a forward-thinking approach to all aspects of work, displayed by a positive, proactive, “can-do” attitude
• Detailed knowledge of digital marketing techniques and tactics, with a solid understanding of creative and technical concepts and ideas
• Excellent project management skills
• Strong commercial skills including budgeting and pricing projects
• Confident and engaging public speaker, with experience pitching creative ideas to clients
• Excellent communication and listening skills
• IT proficient, with a good knowledge of MS Office
• Willing to explore bold ideas and turn them into reality
• Takes a well-organised approach to prioritising a busy workload
• Enjoys working with team-mates and customers to build long-lasting professional relationships
• Demonstrates an enthusiasm to continuously learning and developing skills

Hours of work:

• Monday to Thursday: 9.00am – 5.30pm, Friday: 9.00am – 5.00pm (37 hour working week)
• 1 hour lunch break
• There may be some work beyond normal hours to meet deadlines

Salary and benefits:

• £40,000
• Quarterly and annual performance related bonuses
• A personal training budget of £500 per year to compliment your personal development plan
• Joint-funded workplace pension
• 25 days annual leave (plus 8 days bank holiday) and an additional day for every year completed
• Access to over 300 offers and discounts via Perkbox
• Monthly, quarterly and social events
• Christmas and summer parties