1st/2nd Line IT Helpdesk Support Technician

1st/2nd Line IT Helpdesk Support Technician

Job Title: 1st/2nd Line IT Helpdesk Support Technician
Contract Type: Permanent
Location: Leicester, Leicestershire
Salary: £18,000 - £21,000
REF: 897052
Contact Name: Sophie Rice
Contact Email:
Job Published: over 1 year ago

Job Description

An exciting opportunity to work for a world-renowned establishment. We are currently supporting the recruitment of an experienced 1st/2nd Line IT Helpdesk Support Technician for our client based in Leicester.

Suitable candidates will have a minimum of 2 years experience in a similar IT Support role.

Duties and responsibilities:

  • Provide 1st/ 2nd Line support to the IT users and systems within the business
  • Installation and configuring hardware and software
  • Troubleshooting system and network problems, diagnosing and solving faults
  • Assist in monitoring and maintaining network infrastructure
  • Remote, telephone or face-to-face support
  • Procedural documentation and maintenance of asset register
  • Setting up new user accounts and profiles and dealing with password issues
  • Working continuously on a task until completion (or referral to third parties), if appropriate)
  • Prioritising and managing many open cases at one time
  • Liaise with external software suppliers to resolve software and hardware issues
  • Set up and support of smartphones
  • Maintenance of telephone system

Skills and experience required:

  • Mac OS X, iOS, Android operating systems in a business environment is essential
  • Minimum of 2 years experience in an IT Helpdesk environment is essential
  • Experience of Active Directory and Windows Server is essential
  • Adopt a positive and enthusiastic approach
  • Use empathy when dealing with employees on support issues
  • Telephone, email and interpersonal skills
  • Confident telephone manner
  • Team player
  • IT literate - Microsoft Word, Excel and PowerPoint
  • Work to deadlines
  • Prioritising
  • Resilient
  • Flexible
  • Calm under pressure
  • Strong attention to detail


  • Monday to Friday 9.00am - 5.30pm plus occasional weekends

Salary and benefits:

  • £18,000 - £21,000 plus fantastic benefits
  • Any overtime will be paid or given as time in lieu