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Account Manager

Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: Kettering, Northamptonshire
Industry:
Salary: £28,000 - £32,000
REF: 896566
Contact Name: Nikki Woodgate
Contact Email: nwoodgate@vanillarecruitment.co.uk
Job Published: 2 months ago

Job Description

We are currently supporting the recruitment of an Account Manager for a dynamic direct mail company. This is an exciting opportunity to work as part of a dedicated client services team responsible for the management and delivery of new and existing customer projects.

Duties and responsibilities:

  • Develop accounts and build strong relationships with customers
  • Identify new business opportunities and encourage new business leads
  • Manage high profile key accounts on mandatory and critical mail projects
  • Brief with clients and manage the set-up of new campaigns
  • Co-ordinate data, artwork and production, and manage campaign process
  • Maintain strong working relationships with internal production, commercial and sales departments
  • Ensure projects are delivered on time and to client specifications
  • Follow through jobs as they progress and report back to the client as necessary
  • Suggest changes to improve or enhance processes and quality
  • Attend client meetings and report on SLAs
  • Spend time on the production floor and become familiar with the production process

Skills and experience required:

  • Minimum 3 years' account management experience is essential
  • Experience in direct mail, print management or fulfilment environments is also essential
  • Excellent communication and interpersonal skills
  • Good negotiation skills
  • Ability to build strong client relationships
  • Ability to prioritise busy workloads and multi-task
  • Work to tight deadlines and thrive in a pressurised environment
  • Good project management skills with a keen eye for detail
  • Committed, hardworking and flexible

Hours:

  • Monday to Friday 8.30am - 5.30pm

Salary and benefits:

  • £28,000 - £32,000