Claims Handler (After Sales Support)

Claims Handler (After Sales Support)

Job Title: Claims Handler (After Sales Support)
Contract Type: Permanent
Location: Coalville, Leicestershire
Salary: £18,000
REF: 896690
Contact Name: Sophie Rice
Contact Email:
Job Published: about 2 years ago

Job Description

We have an exciting opportunity to work for a successful and well-established company based in the North of Leicester. We are looking to recruit a Claims Handler to work in their After-Sales Support Team. The successful candidate will have a strong customer service focus to work. Located within the commercial department.

Working in a fast-paced environment, the successful candidate will be dealing with incoming calls, accurately processing and assessing warranty claims in a timely fashion, whilst maintaining excellent customer service. To work closely alongside the existing team to ensure KPI targets are met. Team work is essential for this role, but the candidate also needs to be able to operate independently in their own role.

Duties and responsibilities:

  • Over-seeing the incoming inbox
  • Logging claims accurately and collating required information
  • Assessing claims and distributing for appropriate action
  • Accurately inputting and processing of orders as required
  • Liaising with factories, customers, and other internal departments
  • Maintaining the diary for engineer visits and scheduling appropriately
  • Handling of and dealing with inbound calls to the department
  • Ensuring prompt and accurate filing and archiving of customer orders and correspondence
  • Logging order statistics for reporting purposes and feeding back to Commercial Manager
  • Maintenance of electronic filing systems and associated administration tasks
  • Providing office based support for customer queries
  • Maintain a professional manner always whilst providing excellent customer service
  • To ensure and maintain the departments targets and KPI's are achieved.
  • Coordinating feedback and escalation of problems to Commercial Manager

Skills and experience required:

  • Understanding and experience of Word, Excel and Outlook
  • Must have proven customer service background, ideally with phone based experience
  • Excellent verbal and written communication skills
  • Have numerical ability to be able to work with prices and technical product information
  • Must be able to handle difficult customers appropriately and professionally
  • Proactive and highly organised
  • Strong time management, planning skills and the ability to multi-task
  • Strong attention to detail
  • Ability to work on own initiative and as part of a team
  • Plan and prioritise workload efficiently and effectively
  • Must have a full UK driving licence, access to own vehicle and be able to reliably commute


  • Monday to Thursday 8.30am - 5.00pm (30mins lunch)
  • Friday 8.30am - 4.30pm - 30 mins lunch

Salary and benefits:

  • £18,000
  • 25 days holiday plus bank holidays
  • Pension after 6 -month probationary period