Client Services Manager

Client Services Manager

Job Title: Client Services Manager
Contract Type: Permanent
Location: Market Harborough, Leicestershire
Salary: £25,000 - £35,000
REF: 896705
Contact Name: Nikki Woodgate
Job Published: 9 days ago

Job Description

Our client, a niche outsourced business services and marketing agency, has an exciting opportunity for an experienced Client Services Manager to join their growing team.

You will ideally come from a Marketing Agency background and have experience working with B2C clients, as the role involves taking full responsibility for your own set of client accounts, working closely with them on their marketing strategy, and associated campaigns and requirements.

This is a full-time position but the client would consider part-time hours for the right candidate (although flexibility on working hours would be required).

Duties and responsibilities:

  • Fully responsible for nurturing and building strong client relationships
  • Meeting with clients to brief on their requirements and make recommendations for marketing activity
  • Work with the client to develop and implement a full marketing strategy
  • Preparing all online and offline marketing campaigns, from social media and digital marketing campaigns, to PR and direct mail activities
  • Be involved in re-branding projects, including corporate identity and updating brand guidelines
  • Work with clients regarding new website design and development, writing website content and copy for blogs, SEO and display advertising campaigns
  • Responsible for providing clear, detailed instructions to internal partners and external agencies
  • Tracking campaign ROI, analysing and reporting on results
  • Forecasting future project requirements
  • Be involved with pitching for new business

Skills and experience required:

  • Experience gained within an agency environment or full marketing management role
  • B2C experience
  • Client facing and management experience
  • Commercial acumen
  • Creative with good copywriting skills
  • Able to multitask and prioritise
  • Highly organised and self-motivated, with excellent interpersonal skills
  • Work well under pressure and to tight deadlines

Salary and benefits:

  • £25,000 - £35,000