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Customer Care Technical Support Executive

Customer Care Technical Support Executive

Job Title: Customer Care Technical Support Executive
Contract Type: Permanent
Location: Market Harborough, Leicestershire
Industry:
Salary: £20,000 - £25,000
REF: 897008
Contact Name: Poonam Sharma
Job Published: 20 days ago

Job Description

We have an exciting opportunity to work for a successful and growing company based in Market Harborough working as a Customer Care Technical Support Executive. This is a key role within a growing organisation for the successful candidate to drive all aspects of customer care centred on product technical support and administration looking after customers and ensuring that are given excellent service is key.

You will be at the heart of a busy operation, liaising with customers, suppliers and staff to meet customers' requirements for service and calibration, upgrades, breakdowns and general enquiries.

Duties and responsibilities:

  • Develop a thorough understanding of our products and the markets
  • First response to all customer telephone and email enquiries relating to service, calibration, repairs, breakdown spare parts and upgrades
  • Building relationship and managing customer expectations top provide solutions and schedule engineers visits in a professional and timely manner
  • Liaising with suppliers and our technical staff to resolve issues and ensure high levels of customer care
  • Raising and managing support cases, taking ownership and escalating as appropriate
  • Work within commercial constraints to ensure job profitability
  • Input into systems planning and strategy for the department for continuous improvement of existing processes
  • Support with internal marketing and telesales teams, explore new markets and generate leads
  • Work to pre agreed KPI's to achieve success

Skills and experience required:

  • Adaptable and flexible
  • Motivated individual
  • Passionate about achieving
  • Ability to work effectively with in a team
  • Strong communications skills verbal and written
  • Able to take direction when needed
  • Interest in our products and supporting technology
  • Excellent customer facing skills
  • Strong organisational skills and attention to detail
  • Plan, organise, prioritise and deliver results
  • Problem solve issues with a technical bias, so with training, you can talk to engineers (ours
    and the customers) and carry out basic fault-finding
  • Excellent Microsoft office suite, particularly Excel and Microsoft Outlook
  • Supervise other administrative staff to support the work carried out in the
    department

Hours of work:

Monday to Friday 08.30 - 16.30

Salary and benefits:

  • £20,000- £25,000
  • Pension
  • 20 days holidays + 8 bank holidays
  • Free parking