Customer Service Administrator - Temp to Perm

Customer Service Administrator - Temp to Perm

Job Title: Customer Service Administrator - Temp to Perm
Contract Type: Temporary
Location: Market Harborough, Leicestershire
Salary: £8.50 - £9.00 per hour
REF: 896512
Contact Name: Ben Young
Contact Email:
Job Published: over 2 years ago

Job Description

We are currently recruiting for a Customer Service Administrator, on a temporary to permanent basis, for an established company based in Market Harborough.

Duties and responsibilities:

  • Management of customer accounts on a daily basis
  • Receiving and dealing with enquiries, orders and queries via the telephone and email
  • Processing of orders by daily liaison with the Production Manager, entering the orders onto SAP and producing the relevant documentations
  • Sending out confirmation of orders providing the customers with eta and despatch dates for orders processed
  • Responding to customer enquiries within a timely manner and following up on the enquires making sure the customer is kept fully up to date at every stage of the enquiry or query
  • Maintain customer price lists and keep the customer data base up to date
  • Receiving and logging customer complaints and passing them onto the relevant department for investigation
  • Provide customers with pricing information
  • Liaise with transport companies to ensure that customers receive their orders on time
  • Proactively supporting all customers by communicating and liaising with internal departments and external service providers
  • Arrange for samples of materials to be produced and sent to existing and new customers
  • Adhere to all Health and Safety policies
  • Prepare and distribute customer invoices and dealing with any related queries
  • Customer account management - UK & Europe
  • Non-volume orders, deal with approx. 10 - 12 orders per day
  • Using SAP to process the orders
  • Giving customers realistic timelines
  • Advising customers on available stock on product
  • Sending out A4 and real samples on stock
  • Liaising with carriers
  • Creation of price lists on SAP
  • Ensure that ordering stationary, cleaning supplies and equipment is placed and received on an adhoc basis
  • All other administrative support required by the Sales Manager

Skills and experience required:

  • Strong levels of customer service
  • Good levels of communication and listening skills
  • Initiative and common sense
  • Able to multi task, prioritise and plan effectively
  • Flexible and adaptable
  • Ability to negotiate with customers
  • Numeracy skills are important - ability to spot check, recognise mistakes, question errors, have a good eye for detail and see when things are not right, question and query with Production, raise and flag accordingly
  • Ability to build rapport with customers, build trust, grow and develop the customer relationship
  • A self-starter, motivated, good attitude and driven

Salary and benefits:

  • £8.50 - £9.00 per hour whilst on a temporary contract
  • £22,000 when transferred onto a permanent contract