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Customer Service Advisor

Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Market Harborough, Leicestershire
Industry:
Salary: £17,000
REF: 896560
Contact Name: Sophie Rice
Contact Email: srice@vanillarecruitment.co.uk
Job Published: 3 months ago

Job Description

We are currently recruiting for an experienced Customer Service Advisor. Our client, a prestigious and forward thinking company would like to hear from you.

Duties and responsibilities:

  • Management of customer accounts on a daily basis
  • Receiving and dealing with enquiries, orders and queries via the telephone and online
  • Sending out confirmation of orders providing the customers with ETA and despatch dates for orders processed
  • Responding to customer enquiries within a timely manner and following up on the enquires making sure the customer is kept fully up to date at every stage of the enquiry or query
  • Receiving and logging customer complaints and passing them onto the relevant department for investigation
  • Provide customers with pricing information
  • Liaise with transport companies to ensure that customers receive their orders on time
  • Proactively supporting all customers by communicating and liaising with internal departments and external service providers
  • Processing of orders
  • Maintenance of Excel spreadsheets
  • Giving customers realistic timelines
  • Advising customers on available stock on product
  • Liaising with carriers
  • All other administrative support as required

Skills and experience required:

  • Strong attention to detail
  • Good levels of communication and listening skills
  • Initiative and common sense
  • Able to multi task, prioritise and plan effectively
  • Flexible and adaptable
  • Team Player
  • Ability to build a rapport with customers, build trust, grow and develop the customer relationship
  • Someone that is a self-starter, motivated, good attitude and driven

Salary and benefits:

  • £17,000  
  • 22 days holidays + bank holidays
  • Auto-enrolment pension
  • Free parking and Discount on products

Hours of work:

Monday to Friday - Rota basis

Week 1 - 8.00am - 4.30pm

Week 2 - 8.45am - 5.15pm

Week 3 - 9.30am - 6.00pm