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Customer Service Advisor - 6 Month Contract

Customer Service Advisor - 6 Month Contract

Job Title: Customer Service Advisor - 6 Month Contract
Contract Type: Contract
Location: Oakham, Rutland
Industry:
Salary: £19,000
REF: 896833
Contact Name: Ben Young
Contact Email: byoung@vanillarecruitment.co.uk
Job Published: 4 months ago

Job Description

We are currently recruiting for experienced Customer Service Advisors to join our client, a well-established business. We are looking for individuals with proven customer service skills to provide a market leading service to both commercial and domestic customers via the telephone and email.

Due to the client location, it would be advantageous for candidates to have their own car.

This is a 6-month full time contact with the potential to be extended.

Duties and responsibilities:

  • Process orders via telephone/fax/email and deal with incoming calls
  • Process orders on bespoke system
  • Use relevant questioning techniques when delivering customer service and build customer relationships
  • Take responsibility for maintaining product knowledge across all brands of the business
  • Strong relationship and interface support role for external sales team
  • Process any no charge authorised requests in line with company policy
  • Report any on stops to finance expediently to maintain customer satisfaction levels
  • Recognise and deal with any customer queries, requests and problems promptly and escalate any non-resolution to managers
  • Assist with outbound telesales campaigns if required
  • Conduct general office duties
  • Support warehouse function with any order queries
  • Ensure clean order intake and report any non-compliance to CSM
  • Prioritising work load to ensure customers are called back in time
  • Maintain databases, tracker reporting, new customer account set up

Skills and experience required:

  • Excellent customer service experience
  • Able to talk with customers to establish a good working relationship
  • Attention to detail
  • Computer literate
  • Good team player

Salary and benefits:

  • £19,000 per annum