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Customer Service Advisor - Temp to Perm

Customer Service Advisor - Temp to Perm

Job Title: Customer Service Advisor - Temp to Perm
Contract Type: Temporary
Location: Kettering, Northamptonshire
Industry:
Salary: £8 - £9 per hour
REF: 896456
Contact Name: Ben Young
Contact Email: byoung@vanillarecruitment.co.uk
Job Published: about 2 months ago

Job Description

We are currently recruiting for a Customer Service Advisor for a logistics company based in Kettering.

Our client is looking for an enthusiastic individual with a passion for providing excellent customer service, ideally with a background in warehousing or logistics, to assist their busy team.

To be considered for this role you must be immediately available and able to commit to a temporary contract.

Duties and responsibilities:

  • Receive incoming customer enquiries
  • Resolve customer queries accurately and efficiently
  • Make outbound calls to provide feedback as necessary
  • Manage a high volume of incoming calls
  • Providing full administrative support to the Customer Service team
  • Chasing order delivery times on behalf of customers
  • Booking orders in and arranging deliveries
  • Dealing with basic pricing enquiries and providing quotations
  • Answering incoming calls and dealing with customer queries
  • Raising all necessary paperwork and documentation required by the team
  • Keeping systems updated with new information relating to client accounts

Skills and experience required:

  • Experience of working in a customer service environment, preferably over the telephone
  • PC literate in Microsoft Office (particularly Excel and Word)
  • Confident telephone manner
  • Excellent verbal and written communication skills
  • Good attention to detail
  • Ability to work effectively within a team
  • A customer focused approach with the ability to meet and exceed customer expectations

Hours:

  • Monday - Friday 7.00 - 16:00 or 9.00 - 17:00

Salary and benefits:

  • £8.00 - £9.00 per hour dependent on experience