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Customer Service Advisor - Temporary to Permanent

Customer Service Advisor - Temporary to Permanent

Job Title: Customer Service Advisor - Temporary to Permanent
Contract Type: Temporary
Location: Market Harborough, Leicestershire
Industry:
Salary: £8 per hour
REF: 897206
Contact Name: Sarah Clarke
Job Published: 15 days ago

Job Description

A new opportunity has arisen for a full-time Customer Service Advisor with proven inbound and outbound call experience to work within a friendly, modern customer service office environment, within a fast-growing firm of Chartered Accountants. We are looking for a confident individual with an excellent telephone manner and strong communication skills.

To be successful in this role you will need to be committed, reliable and hardworking, with a positive and proactive approach to work. A confident, friendly and professional telephone manner is essential for this role, along with a good level of IT proficiency and the ability to adapt to new computer systems quickly and accurately.

This role is offered on a temporary to permanent basis for an ongoing period of 12 weeks. Once the 12-week duration is completed you will have the opportunity to be considered for a permanent role. Please note that due to the requirements of the business, applicants should be available for an immediate start.

Duties and responsibilities:

  • Working directly within an Inbound and Outbound contact team assisting clients and prospective clients with telephone enquiries
  • The role itself includes inbound and outbound calls to customers who have made an enquiry on one of the company websites or have completed an online application form
  • Checking eligibility of customer application packs
  • Setting up online customer accounts
  • Proactively making outbound calls to existing clients and completing Tax compliance screening forms
  • Gathering information and fact-finding on calls to qualify information needed to assist with the client's reimbursement
  • Using Excel spreadsheet data to make outbound calls and updating relevant information as required

Skills and experience required:

  • Confident and relaxed telephone manner with excellent communication skills
  • Working knowledge of Microsoft Office and a practical PC user
  • Ability to communicate and build rapport with people
  • Responsive and encouraging to clients
  • A strong listener with the ability to handle objections
  • An ability to think on your feet and use your own initiative
  • Able to learn and ask relevant questions
  • Positive outlook and a good attitude
  • Be a strong team player with a flexible, enthusiastic and customer focus led approach
  • Have a strong attention to detail and high levels of accuracy when taking calls
  • Excellent written and verbal skills

Salary and benefits:

  • £8.00 per hour
  • Core Hours are 09:00 am - 17.30pm, Monday to Friday, with two weekday evening shifts of 11.00am - 8.00pm and alternating Saturdays of 09.00 am - 1.00 pm shared across a shift rota.
  • Standard 37.5 hours per week