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Customer Service Coordinator - Temp to Perm

Customer Service Coordinator - Temp to Perm

Job Title: Customer Service Coordinator - Temp to Perm
Contract Type: Temporary
Location: Leicester, Leicestershire
Industry:
Salary: Up to £9.25 per hour
REF: 897097
Contact Name: Sarah Clarke
Job Published: 5 days ago

Job Description

We are looking for a proactive individual with experience of providing excellent business-to-business customer service, preferably within a manufacturing or engineering environment.

The successful candidate will join a busy and friendly customer service team to provide ongoing temporary cover. Due to demand and business requirements, applicants must be available to start with immediate effect. The role is an ongoing temporary position and will have the potential to transfer to a permanent role for the right candidate.

Duties and responsibilities:

  • Providing general information to customers and responding to enquiries and requests
  • Putting together quotes based on established price lists
  • Receipt, vetting and entry of incoming orders
  • Confirmation of delivery schedules
  • Tracking orders
  • Keeping customers updated and resolving any order or delivery issues where required

Skills and experience required:

  • Previous experience of working within an administrative customer service role is essential, preferably providing assistance to corporate accounts
  • Customer account management experience with the ability to build and maintain effective relationships
  • Prior experience of receiving, processing and tracking orders
  • Ability to use Microsoft Office to a good standard
  • Awareness and understanding of export documentation and letters of credit
  • Knowledge of delivery and shipping terms
  • Friendly and professional telephone manner, with excellent communication skills

Hours:

  • Monday - Thursday 8.30am - 5.00pm with a 1-hour lunch break
  • Friday 8.30am - 2.00pm

Salary and benefits:

  • £9.25 per hour
  • Parking available