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Customer Service Coordinator - Temp to Perm

Customer Service Coordinator - Temp to Perm

Job Title: Customer Service Coordinator - Temp to Perm
Contract Type: Temporary
Location: Birstall, Leicestershire
Industry:
Salary: £9.25 per hour
REF: 897525
Contact Name: Sarah Clarke
Contact Email: sclarke@vanillarecruitment.co.uk
Job Published: 3 months ago

Job Description

We are looking for a proactive individual with experience of providing excellent business-to-business customer service, preferably within a manufacturing or engineering environment. You will be providing support to both internal and external customers, managing accounts and dealing with customer enquiries and processing orders. You will also be required to take the initiative to resolve queries and ensure a positive customer experience. This role will suit a well organised person who enjoys the challenge of a busy working environment and who can work pro-actively and against tight deadlines.

The successful candidate will join a busy and friendly customer service team to provide ongoing temporary cover. Due to demand and business requirements, applicants must be available to start with immediate effect. The role is an ongoing temporary position and will have the potential to transfer to a permanent role for the right candidate.

Duties and responsibilities:

  • Responsibility for managing existing customer accounts, focusing on building and maintaining relationships with key customer and resolving general sales queries and enquiries
  • Putting together customer quotes using established price lists
  • Receipt, vetting and processing of incoming orders onto the system
  • Confirmation of delivery schedules, keeping customers updated and resolving any order or delivery issues where required
  • Customer order tracking, ensuring that the relevant administration and correspondence associated is kept up to date and logged accordingly onto the system, following internal processes at all times
  • Monitoring customer websites for orders, schedules, general requirements and related updates;
  • Liaising with customers both external and internal to ensure that they are up to date on all issues and progress of orders and assistance related to customer needs;
  • Support with the quality compliance and dealing with customer complaints;
  • Take responsibility for demonstrating commitment with respect to the management system, by contributing to the effective implementation, operation and control of its processes.

Skills and experience required:

  • Previous experience of working within an administrative customer service role is essential, preferably providing assistance to corporate accounts
  • The suitable candidate will have a minimum of two years' experience within a customer facing role;
  • Excellent communication skills both verbal and written across all business levels (internal & external);
  • Knowledge of export documentation and legislation would be desirable but not essential;
  • Experience in Microsoft office to a good standard;
  • Organised and able to work under pressure whilst also maintaining a high level of attention to detail;
  • Experience of working with ERP systems;
  • Another language in addition to English would be desirable but not essential;
  • Awareness and understanding of export documentation and letters of credit
  • Friendly and professional telephone manner, with excellent communication skills

Hours:

  • Monday - Thursday 8.30am - 5.00pm with 1 hour lunch break
  • Friday 8.30am - 2.00pm

Salary and benefits:

  • £9.25 per hour
  • Parking available on site