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Customer Support Assistant

Customer Support Assistant

Job Title: Customer Support Assistant
Contract Type: Permanent
Location: Market Harborough, Leicestershire
Industry:
Salary: £17,500 - £18,000
REF: 897576
Contact Name: Jaimini Tailor
Job Published: 11 days ago

Job Description

We're currently welcoming applications from customer service professionals for our client, a well-established and community-focused banking organisation.

To be successful in this role you will strive to deliver exceptional customer service, be committed, reliable and hardworking with a positive and proactive approach to work.

Duties and responsibilities:

  • Undertake the timely and accurate progression of savings work within agreed turnaround times, escalating as appropriate whilst ensuring customer standards are met and accurate records held.
  • Review and develop processes and procedures improving customer service, efficiency and / or accuracy
  • Review and recommend updates to the savings process modules
  • Take a proactive approach to developing your own knowledge, seeking to understand regulatory changes within the savings industry
  • To be the first point of contact for core savings customers
  • Support the operation and continuous development of the online service
  • To offer advice and support on savings transactions
  • To assist with pre-release testing of systems as and when requested
  • Production of management information as required
  • To undertake general administration duties, ensuring an audit trail exists for all aspects of work
  • Support and mentor colleagues
  • Keep up to date with regulatory requirements
  • Identify and report Risk Events to allow policies and procedures to be reviewed
  • Adhere to the Data Protection and Security Policy
  • To report any suspicions or actual instances of financial crime, including money laundering and fraud, to the MLRO/DMLRO immediately
  • Any other duties as required to meet business needs

Skills and experience required:

  • Extensive experience of working in a customer service environment
  • Confidence in the use of computers (and particularly the MS Office software suite) is essential
  • Excellent verbal and written communication skills
  • Demonstrates a positive, polite and friendly attitude
  • Able to use own initiative and manage own workload effectively

Hours:

  • Full time, 35 hours per week
  • 9am-5pm Monday to Friday

Salary and benefits:

  • £17,500 - £18,000
  • Pension
  • 24 days annual holiday + 8 bank holidays