Job Description
Our client is currently looking for a full-time E-commerce Assistant on a 12-month contract The ideal candidate will support the E-commerce team in its daily operation, servicing existing customers and understanding new account procedures.
Successful candidates will be self-motived, driven and passionate about delivering excellent customer service.
Duties and responsibilities:
- Processing of customer orders and raising invoices, using internal and external (web-based) systems.
- Communication with customers merchandising teams regarding deliveries, stock levels and general enquiries via phone and email
- Liaison with all internal departments to resolve customer queries
- Attend customer meetings to support the sales team in an administrative capacity
- Set up of new products for customers using spreadsheets or web portal systems
- Uploading and submission of images
- General management of customer web portal based systems for order processing, stock control and merchandising
- Creation and maintenance of sales reports, customer quotes and data using Excel, PowerPoint
- Assistance during busy periods with working beyond the standard hours for this role
- Aim for continuous improvements in all areas
- Adhere to Health & Safety regulations
- Any other Ad-hoc duties
Skills and experience required:
- Adaptable and flexible
- Excellent organisational skills
- Excellent attention to detail
- Good IT skills, including knowledge of Microsoft Word, PowerPoint, Access, Outlook and excellent Excel knowledge
- Excellent communication skills, email and telephone manner
- Motivated individual
- Driven and proactive individual
- Excellent communication skills
- Highly literate and numerate
- Reliable and loyal
Hours:
- Monday - Friday (full time) 09.00am - 05.00pm (30 minute unpaid lunch)
Benefits:
- Pension scheme (2% employer / employee contribution)
- Holidays 22 + 8 Bank holidays
- Discount on products
- Death in service
