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E-Commerce Assistant (12 Month Contract)

E-Commerce Assistant (12 Month Contract)

Job Title: E-Commerce Assistant (12 Month Contract)
Contract Type: Permanent
Location: Corby, Northamptonshire
Industry:
Salary: Negotiable
REF: 896683
Contact Name: Poonam Sharma
Job Published: 16 days ago

Job Description

Our client is currently looking for a full-time E-commerce Assistant on a 12-month contract The ideal candidate will support the E-commerce team in its daily operation, servicing existing customers and understanding new account procedures.

Successful candidates will be self-motived, driven and passionate about delivering excellent customer service.

Duties and responsibilities:

  • Processing of customer orders and raising invoices, using internal and external (web-based) systems.
  • Communication with customers merchandising teams regarding deliveries, stock levels and general enquiries via phone and email
  • Liaison with all internal departments to resolve customer queries
  • Attend customer meetings to support the sales team in an administrative capacity
  • Set up of new products for customers using spreadsheets or web portal systems
  • Uploading and submission of images
  • General management of customer web portal based systems for order processing, stock control and merchandising
  • Creation and maintenance of sales reports, customer quotes and data using Excel, PowerPoint
  • Assistance during busy periods with working beyond the standard hours for this role
  • Aim for continuous improvements in all areas
  • Adhere to Health & Safety regulations
  • Any other Ad-hoc duties

Skills and experience required:

  • Adaptable and flexible
  • Excellent organisational skills
  • Excellent attention to detail
  • Good IT skills, including knowledge of Microsoft Word, PowerPoint, Access, Outlook and excellent Excel knowledge
  • Excellent communication skills, email and telephone manner
  • Motivated individual
  • Driven and proactive individual
  • Excellent communication skills
  • Highly literate and numerate
  • Reliable and loyal

Hours:

  • Monday - Friday (full time) 09.00am - 05.00pm (30 minute unpaid lunch)

Benefits:

  • Pension scheme (2% employer / employee contribution)
  • Holidays 22 + 8 Bank holidays
  • Discount on products
  • Death in service