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Sales Advisor

Sales Advisor

Job Title: Sales Advisor
Contract Type: Permanent
Location: Market Harborough, Leicestershire
Industry:
Salary: £16,000
REF: 897085
Contact Name: Bethany Fardon
Contact Email: bfardon@vanillarecruitment.co.uk
Job Published: 3 months ago

Job Description

For those that love travel, helping others plan their next international adventure can be extremely rewarding, interesting and enjoyable. This exciting new role offers the opportunity to do just that, within a fast-paced and friendly sales team at a world-leading tour operator.

Successful applicants will guide customers through the holiday planning process, providing excellent customer service whilst identifying any potential to enhance their booking and maximise revenue through the promotion of additional products.

Duties and responsibilities:

  • Answering inbound calls and actively following up on customer enquiries
  • Promoting the products and maximising revenue with each customer
  • Build strong, professional relationships with customers and offer a high standard of customer service at all times
  • Understand, challenge and assist to improve the customer experience, and suggest improvements where possible
  • Make sure all customer notes are updated on the system and liaise with other departments to notify them of important changes
  • Answer all inbound calls politely and in compliance with the Data Protection Act
  • Comply with shift patterns and adhere to the set roster
  • Attend team meetings, training sessions and scheduled 1-2-1s, ensuring you are fully prepared
  • Assist with administration or tasks requested by your Team Leader

Skills and experience required:

  • Minimum 6 months sales experience and dealing with customers
  • Excellent communication skills, both verbal and written
  • Experience in working to targets and meeting deadlines
  • Excellent IT skills, including all Microsoft packages
  • Highly organised, with good time keeping
  • Flexibility to work in shifts
  • An interest in the travel industry
  • Self-motivated

Hours of work:

  • Monday to Friday 9am - 7pm, Saturday 9am - 5.30pm and Sunday 10am - 4pm
  • Shift patterns will vary

Salary and benefits:

  • £16,000 per annum + commission OTE £5,000
  • 25 days annual holiday +bank holidays
  • Staff discounts and travel industry discounts
  • Free parking