Customer Experience (CX) Manager

Job Title: Customer Experience (CX) Manager
Contract Type:
Location: Mansfield, Nottinghamshire
Industry:
Salary:
  • Negotiable
  • Contact Name: Eloise Shelton
    Job Published:
    REF: BBBH7355

    Job description:

    As the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.

     

    What to expect:

    • Enjoy a competitive salary and benefits package that includes private medical or dental
    • 25 days holiday plus Bank Holidays
    • 8x death in service
    • Wellbeing initiatives
    • Working hours are Monday to Friday 9am – 5.30pm
    • Remote working role but travel to Mansfield and client sites across the UK is a requirement
    • Opportunities for professional development
    • Join a team of passionate and collaborative individuals who are redefining marketing excellence
    • Work on a diverse range of projects, constantly pushing the boundaries of creativity
    • Be empowered to make a real impact on client success stories

     

    Here’s how you’ll craft a symphony of success:

    • Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
    • Tracking pain points and creating a compelling story
    • Translating insight into action through the journey
    • Facilitate innovation workshops or safari workshops for clients
    • Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
    • Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
    • Gather client feedback and translate it into actionable insights to continuously refine offerings
    • Collaborate with internal teams across departments to ensure a smooth and efficient client journey

     

    You’ll be a maestro of client experience if you:

    • Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
    • Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
    • Have the ability to work in a high-pressure environment managing multiple projects
    • Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
    • Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
    • Experience in a marketing agency environment is a plus

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