Customer Service Coordinator / Export Compliance

We’re looking for a proactive individual with experience of carrying out export compliance administration while providing excellent business-to-business customer service, preferably within a manufacturing or engineering environment.

You will monitor and coordinate all matters relating to export compliance while providing helpful and positive support to both internal and external customers, dealing with enquiries and processing orders. This role will suit a well organised person who enjoys the challenge of a busy working environment and who can work pro-actively and against tight deadlines.

The successful candidate will join a busy and friendly customer service team to provide ongoing temporary cover. Due to demand and business requirements, applicants must be available to start with immediate effect.

Duties and responsibilities:

• Maintaining relationships with key customers, resolving general enquiries and putting together customer quotes based using established price lists
• Receipt, vetting and processing of incoming orders onto the system
• Confirmation of delivery schedules, keeping customers updated and resolving any issues
• Customer order tracking, ensuring that the relevant correspondence associated is up to date and logged
• Monitoring customer websites for orders, schedules, general requirements and related updates
• Liaising with customers both external and internal to ensure that they are up to date on all issues
• Supporting with quality compliance processes and dealing with customer complaints
• Continually reviewing internal business flows for products and information, giving advice to colleagues on legislation and compliance implications
• Acting as the company focal point for advice and review of any changes to legislation and business flows
• Liaising with department heads and experts on compliance matters (e.g. Transmission of information for information rated as Official Sensitive and under Official Secrets Act)
• Assessing and communicating with customers on any compliance declarations
• Developing and maintaining an internal audit schedule for the UK to ensure all areas and processes are robust and amended to meet any legislation and business process changes
• Developing, maintaining and improving internal control logs, schedules in reaction to legislation changes and audit feedback
• Ensuring all export licenses are maintained and up to date on SPIRE, liaising internally and externally to ensure all necessary documentation in place prior to export or import
• Ensure that best practice is adopted relation to Export Compliance
• Explore how to automate existing processes and flows in UK and promote adoption of best practices in other entities whilst considering digitization opportunities.

Skills and experience required:

• Previous experience of working within a business-to-business administrative customer service role within an industrial manufacturing or engineering environment
• Strong understanding and knowledge of export documentation as well as export legislation and compliance matters
• Excellent communication skills both verbally and in writing
• IT proficient, able to use Microsoft Office to a good standard
• Organised and able to work to deadlines whilst also maintaining a high level of attention to detail
• Experience of working with ERP systems
• Another language in addition to English would be desirable but is not essential
• Knowledge of delivery and shipping terms
• Takes a positive, friendly and helpful approach.

Hours:

• Monday – Thursday 8.30am – 5.00pm
• Friday 8.30am – 2.00pm

Salary and benefits:

• £11.79 per hour
• Parking available on site