Research Operations Manager

An established and growing business is looking for a Research Operations Manager to improve the efficiency and performance of the research and insights agency. Along with a competitive salary, you will also receive 25 days holiday, 8x death in service, free onsite parking, a flexible benefits package including private medical or dental, and 6-monthly appraisals.

This is a hybrid working role with a minimum 2 days per week onsite at the Nottinghamshire Head Office.

As Research Operations Manager, your responsibilities will include:

• Working to deliver the insight team strategy in collaboration with the team leaders
• Responsible for the commercial reporting and efficiency of the Insight team as a whole
• Supporting in the development of business with new and existing clients with proposal preparation and estimates
• Helping to standardise costs, ways of working and timelines to make the team more efficient and effective
• Reviewing processes, platforms and technology with a continuous improvement approach
• Quality control for all projects and output of Insights work
• Managing supplier relationships and performance
• Supporting in identifying recruitment needs and opportunities
• Responsible for the effectiveness of the Insights team and team efficiencies, looking at ways to streamline and improve processes and workflows
• Benchmarking industry trends – technology advances, tools with the view to investing in new equipment to ensure the business is at the forefront of research

We are looking for an Operations Manager who has the following skills and experience:

• Extensive experience in the operational management of a research and insights business unit within an agency environment
• Highly organised
• Excellent presentation skills and the ability to report to a senior leadership team
• Strong commercial acumen with understanding of agency models, cost models and pricing strategies
• A continuous improvement mindset
• Evidence of implementing change programmes and new processes