Permanent
Market Harborough, Leicestershire
Posted 5 years ago
Applications have closed.
£17,514 + commission

Customer Service Advisors

Job Title:	Customer Service Advisors
Contract Type:	Permanent
Location:	Market Harborough, Leicestershire
Industry:	Office
Salary:	£17,514 + commission
Contact Name:	Jodie Clements
Job Published:	Posted 5 years ago
REF:	BBBH4467

Job description:

Vanilla Recruitment

A new opportunity has arisen for x2 Customer Service Advisors to work for our client based in Market Harborough within their friendly customer service department.

Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.

Duties and responsibilities:

Handle inbound and outbound calls to members of the public who have enquired via our websites
Confirm and check the accuracy of customer data in relation to the job requirements
Proactively resolve customer queries ensuring the best outcome for the customer and company
Keep up to date with developments to our websites, products and services
And occasionally assist our registered traders in the use of our services

Skills and experience required:

Ability to communication and listen effectively
Friendly and confident telephone manner
Ability to work as an individual whilst contributing to the overall success of the team
IT literate with a keen eye for detail and accurate data entry
Excellent customer service skills.
Excellent written and verbal skills.
Computer literacy

Salary and benefits:

Basic salary of £17,514
Monthly commission scheme with an estimated OTE of £20,000
Auto-enrolment pension with a matched employer contribution of 3%
Life Assurance providing life cover of 4 x salary
Optional Private Medical Insurance provided for all staff with the option to add family members
Holiday Loyalty Scheme after 2 years of service
Access to our Employee Assistance Programme, a confidential helpline offering information and guidance regarding work and family life, including any legal questions.
Flexibility of remote working

Hours of work: