Travel Consultant

We’re looking for experienced travel professionals to work with our client, an independently owned leading operator of special interest holidays, with a proud history as a pioneer in their industry.

This role will be working with the client’s reservations team handing inbound and outbound calls. You will be booking holidays, answering queries or enquiries and providing exceptional customer service.

This role can be either full-time (37.5 hours) or part-time (20 hours) and can be hybrid or their may be the opportunity to work from home.

Duties and responsibilities:

• To answer calls to the required standard in a timely manner delivering a high level of customer
  satisfaction
• To conduct calls in such a way as to maximise conversion of bookings
• To respond to any enquires via our website through our online chat facility
• To make yourself familiar with the company’s products through researching online content, reading
  of brochures and attending training sessions so that you are informed to sell
• To make yourself familiar with current promotions and holidays which need further selling
• To liaise with clients, face to face when visiting the office
• Internal communication for booking related issues such as room, pick-up and flight requests
• Assistance with general administration duties including loading of bookings, taking payments and
  posting of invoices, passenger cancellations, client related queries by email
• To make outgoing calls to clients as required in the event of amendments, sales opportunities or
  incidents affecting their holiday
• Assistance as required for other administrative duties in relation to customer communications

Skills and experience required:

• Experience of working within the travel industry desirable
• Strong customer service skills with experience of selling (desirable)
• Confident telephone manner
• Highly organised with the ability to multitask
• Flexible and adaptable
• Team player
• Willing to learn and use own initiative

Hours of work:

• Monday to Friday 9.00am – 5.30pm (1-hour lunch) or Mon – Fri 10am – 2.30pm (1/2 lunch)

Salary and benefits:

• £8.91 per hour
• 20 days annual holiday + 8 bank holidays (pro-rata if part-time)
• On-site car parking