Customer Service Coordinator – Temporary

We are looking for a proactive individual with experience of providing excellent B2B customer service, preferably within a manufacturing or engineering environment.

The successful candidate will join a busy and friendly customer service team to provide ongoing temporary cover. Due to demand and business requirements, applicants must be available to start with immediate effect.

Duties and responsibilities:

• Responsibility for managing existing customer accounts, focusing on building and maintaining relationships with key customer and resolving general sales queries and enquiries
• Putting together customer quotes based using established price lists
• Receipt, vetting and processing of incoming orders onto the system
• Processing of customer schedules
• Confirmation of delivery schedules, keeping customers updated and resolving any order or delivery issues where required
• Customer order tracking, ensuring that the relevant administration and correspondence associated is kept up to date and logged accordingly
• Monitor customer websites for orders, schedules, general requirements and related updates
• Liaise with customers both external and internal to ensure that they are up to date on all issues and progress of orders and assistance related to customer needs
• Support with the quality compliance and dealing with customer complaints
• Take responsibility for demonstrating commitment with respect to the management system, by contributing to the effective implementation, operation and control of its processes

Skills and experience required:

• Previous experience of working within an administrative customer service role is essential, preferably providing assistance to corporate accounts
• Excellent communication skills both verbal and written across all business levels (internal & external)
• Knowledge of export documentation and legislation would be desirable but not essential
• Experience in Microsoft Office to a good standard
• Organised and able to work under pressure whilst also maintaining a high level of attention to detail
• Experience of working with ERP systems
• Another language in addition to English would be desirable but not essential
• Knowledge of delivery and shipping terms

Hours:

• Monday – Thursday 8.30am – 5.00pm and Friday 8.30am – 2.00pm

Salary and benefits:

• £11.79 per hour
• Parking available on site