Support Contracts Executive

A fantastic new opportunity is now available at a forward-thinking technology business in the picturesque town of Market Harborough. Working within a supportive environment and based in bright, modern offices, the successful candidate will provide pivotal support by scheduling the diaries of a team of field-based and in-house service engineers.

This is a pivotal role within the dynamic customer care department where you’ll be responsible for the renewal of service contracts and for the scheduling of Engineers to deliver the calibration and service business. Balancing engineer resource, customer location and customer expectation creates a challenging and rewarding role.

The customer care department is the central point between customers and our engineering team. You will be part of a department which exists to look after our customers. Whether renewing a contract, booking an annual service and calibration visit, referring a technical query or confirming a new equipment installation. In this customer-facing role, you’ll build a rapport with our customers and engineers to deliver great customer service.

As a key member of the customer care team, you will be involved in speaking and interacting with customers on the phone, through email, on video calls and in person. You will be part of a team looking to grow revenue by doing what you do best – delivering great customer service.

As Support Contracts Executive, you will have the following duties and responsibilities:

• Proactively seeking to win service and calibration new business and renewals
• Providing quotes and information to customers regarding their contract renewals
• Being the main point of contact with the field engineers, scheduling and balancing workloads, liaising frequently with the field engineers and reporting any problems
• Promoting the company’s services to new and existing customers
• Booking hotels and making travel arrangements for engineers
• Monitoring your and the department’s performance against agreed targets
• General office and administrative duties
• Interacting with customers when they visit
• Be a Customer Champion

We’re looking for a Support Contracts Executive with the following skills and experience:

We are looking for an individual who loves delivering great customer service in a busy, fast-paced environment.

Essential for this role:

• Excellent people skills with an engaging telephone manner
• Strong organisation skills and attention to detail
• Lateral thinking and a willingness to take the initiative
• Proficient with Word, Excel and Outlook
• Able to work quickly and accurately
• GCSE English and Mathematics

Desirable:

• A previous customer facing or telesales role
• Experience of delivering to targets and KPIs
• A levels or a degree

Salary and benefits:

• Competitive salary + bonus scheme
• Varied and stimulating work with full training
• A supportive team
• Onsite parking