Consumer Services Advisor

We’re looking for a proactive and helpful Consumer Services Advisor on behalf of a fast-moving, rapidly expanding company based in Melton Mowbray.

The successful applicant will demonstrate a keen commitment to providing outstanding customer service at all times. You will handle consumer enquiries and complaints via telephone, email, and social media as well as carrying out the administration of consumer facing e-stores and providing general support to the marketing team.

As Consumer Services Advisor, you will have the following duties and responsibilities:

• Being the lead point of contact for consumer services across three brands
• Handling all incoming consumer queries and questions and managing enquiries through to resolution in a timely manner
• Escalating problematic issues to relevant senior team member
• Maintaining the database, reporting and tracking enquiries to the wider business when required
• Monitoring social media sites for consumer complaints and messages and responding appropriately
• Handling payment transactions, telephone orders and managing pay-pal refunds
• Responding to stock queries from e-store warehouse customer services team
• Acting as first point of contact for product / marketing calls, directing enquiries to the correct colleague

We’re looking for a Marketing Assistant with the following skills and experience:

• Previous experience in a similar consumer services role involving handling incoming enquiries
• Qualified to GCSE level (or equivalent) in English and Maths
• Demonstrates a commitment to providing outstanding customer service in a friendly, calm and patient manner, with the ability to listen and be empathetic
• IT proficient; conversant with MS Word, Excel and PowerPoint

Hours of work:

• Monday to Friday, full-time 9am – 5pm with 1 hour for lunch
• Office-based

Salary:

• £20,000 – £25,000