Customer Service Advisors – Hybrid Job

Job Title: Customer Service Advisors – Hybrid Job
Contract Type:
Location: Market Harborough, Leicestershire
Industry:
Salary:
  • £18,564 per annum
    		•
    Contact Name: Jodie Clements
    Job Published:
    REF: BBBH5608

    Job description:

    Vanilla Recruitment

    A new opportunity has arisen for a Customer Service Advisor to work for our client based in Market Harborough within their friendly customer service department.

    Working for a fast-growing digital business specialising in online lead generation, we’re looking for a confident individual with an excellent telephone manner, alongside good IT and written skills.

    As a Customer Service Advisor you’ll play a crucial part in the business by contacting customers to discuss their requirements whilst providing exceptional customer service. To be successful in this role you’ll also need to be committed, reliable and hardworking, with a positive and proactive approach to work.

     

    Duties and responsibilities:

    • Handle inbound and outbound calls to members of the public who have enquired via the company websites
    • Confirm and check the accuracy of customer data in relation to the job requirements
    • Proactively resolve customer queries ensuring the best outcome for the customer and company
    • Keep up to date with developments to the company websites, products and services
    • Occasionally assist registered traders in the use of the company’s services

     

    Skills and experience required:

    • Ability to communication and listen effectively
    • Friendly and confident telephone manner
    • Ability to work as an individual whilst contributing to the overall success of the team
    • IT literate with a keen eye for detail and accurate data entry
    • Excellent customer service skills
    • Excellent written and verbal skills
    • Computer literacy

     

    Hours of work:

    • Role One: Monday to Friday 11.30am – 5.00pm
    • Role Two: Monday to Friday 2.30pm – 8.00pm

    ** All roles will include a 30 minute unpaid lunch break **

     

    Salary and benefits:

    • Basic salary of £18,564 (pro-rata)
    • Monthly bonus scheme with an estimated OTE of £21,000
    • Auto-enrolment pension with a matched employer contribution of 3%
    • Optional private medical Insurance provided for all staff with the option to add family members
    • Holiday loyalty scheme after 2 years of service
    • Access to our employee assistance programme
    • Element of remote working