Customer Service Advisor

Job description:

Vanilla Recruitment

A leading local professional services business are looking for a friendly and helpful individual to join their busy team as a Collections Advisor.

The successful applicant will communicate with customers by telephone, letters, emails and SMS to ensure client and regulatory obligations are met.

As Collections Advisor, you’ll have the following duties and responsibilities:

Communicating with customers to agree affordable and realistic payment solutions
Handling inbound correspondence (including letters, e mails, and sms) from customers and debt management companies
Answering incoming and making outbound calls to ensure client and regulatory obligations are met.
Updating the internal systems accurately to reflect the content of calls and letters
Any other administrative duties as required

We’re looking for a Collections Advisor with the following skills and experience:

Extensive prior experience a similar role delivering excellent customer service, ideally within a professional services environment
Demonstrates empathy, understanding and a friendly and helpful approach at all times.
IT proficient, with strong working knowledge of MS Office
Excellent communication skills, both verbally and in writing
Self-motivated and able to work independently with initiative
Enjoys working as part of a collaborative team
Strong organisational and prioritisation skills
Please note that an appointment to this role is conditional based on the satisfactory receipt of required reference, credit and DBS checks relevant to the nature of the business.

Hours of work: