Part Time Helpdesk Coordinator – Temporary to Permanent

On behalf of an industry-leading and internationally renowned business based in Lutterworth, we’re currently looking for an experienced customer service individual to join our client on a temporary – permanent basis as a Helpdesk Coordinator on a part time basis working three days a week.

The purpose of the role is to work with and support the Property and Facilities team in order to deliver an industry standard facilities management service solution across the U.K. estate portfolio.

Duties and responsibilities:

• Answering and responding to all reactive maintenance calls and email requests
• Processing and arranging works requests with suppliers
• Handling requests for small and capital works
• Updating the system records with all requests and relevant documentation
• Assist the coordination of planned preventative maintenance (PPM) activity
• Provide clear communication to all sites when and where required ahead of any sub-contractor visits
• Expedite documentation, job sheet paperwork and any related certification in relation to works completed on sites
• Supporting audits of the system for compliance records and identifying gaps if and where they exist
• Producing monthly KPI reports
• Providing general administration assistance and other duties as required

Skills and experience required:

• Minimum 2 years’ experience within a helpdesk or customer service related role
• Ability to build relationships
• Proficient in the use of MS Office
• Good organisation and administration skills with a meticulous eye for detail
• Excellent communication skills, both written and verbal
• Friendly telephone manner
• Self motivated with a positive and proactive approach

Hours of work:

• 3 days per week, 24 hours in total
• Must be able to work a Monday and Friday, other day can be flexible

Salary and benefits:

• £10.50 per hour
• Free parking