Customer Service Call Handler

Due to the urgency of the role, candidates must be immediately available.

We are currently seeking applications for temporary Call Handlers to join our client based in Market Harborough, an industry-leading international company for approximately two months.

Working within the Customer Support team, you will act as the first point of contact for inbound calls, so it is important that candidates have a confident telephone manner, strong verbal and written communication and previous experience within a telephony Customer Service based role.

Salary and hours:

• £11 per hour
• Monday to Friday working on a week-by-week rotational basis (office based)
• Week one – 7am – 3pm
• Week two – 3pm – 11pm

Duties and responsibilities:

• Answering inbound calls from customers supporting them with any technical issues
• Logging calls and requests into ticker management system
• Ensuring tickets have been actioned with engineers
• Dealing with day-to-day queries

Skills and experience required:

• Previous experience working in a telephone based role
• Excellent communication skills both written and verbal and able to communicate with people at all levels
• Proactive and highly motivated
• Service orientated, looks for ways to help people
• Approachable, friendly and professional
• Good understanding of MS Office applications