Customer Support Account Manager

We’re looking for an outstanding B2B Customer Service Account Management professional to join a leading design and print business in the picturesue town of Market Harborough.

In this role, you will be at the forefront of ensuring key clients receive exceptional service, managing their accounts with precision and care. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to the success of a creative and innovative company, we would love to hear from you!

Hours of work:

• Monday to Friday, 9.00am – 5.00pm each day

Salary and benefits:

• £25,000 – £27,000
• 23 days’ annual leave (+ bank holidays)
• Free on-site parking

As Customer Support Account Manager you will have the following duties and responsibilities:

• Handling sales enquiries, generating quote requests, negotiating best prices and passing information to sales representatives
• Account management and provision of prompt, reliable customer service to key clients
• Raising work instructions and purchase orders
• Generating delivery notes and processing invoices
• Responding to customer queries and complaints via telephone and email
• Raising stock codes and keeping track of customer stocks
• Filing and any other administrative duties as required.

We’re looking for a Customer Support Account Manager with the following skills and experience:

• Experience of working in a similar role such as business-to business customer service coordination or sales administration
• Confident and proficient in the use of Microsoft Office (Excel, Word and Outlook)
• Able to input data accurately, with excellent attention to detail
• Excellent communication skills, both verbally and in writing, with an ability to deal confidently and with diplomacy at all levels
• Takes a self-motivated, resilient and positive approach, with an enterprising and resourceful outlook
• Works in an organised, methodical and problem-solving manner.