Part Time Customer Service Agent

An award-winning business in Oakham are looking for a talented Customer Service Agent to join their friendly and supportive team. This is a varied and rewarding opportunity for a customer-focused individual who enjoys building knowledge, working in a fast-paced environment and delivering excellent service across a range of customer enquiries.

• £26,325 per annum (pro rata) rising after probation
• Permanent, part-time position (16-24 hours per week)
• 100% office based in Oakham, with free on-site parking
• Company pension scheme
• Career development opportunities within a growing regulated business

Duties and responsibilities:

• Handling inbound and outbound customer calls, providing professional and empathetic support
• Responding to customer enquiries via email and live chat in a timely and accurate manner
• Completing administrative tasks within agreed service level targets and quality standards
• Maintaining accurate customer records and documentation in line with company procedures
• Ensuring all work is completed in accordance with FCA regulations, Consumer Duty requirements and internal processes
• Working collaboratively with colleagues to deliver positive customer outcomes and identify service improvements

Required skills and experience:

• Previous customer service experience with excellent verbal and written communication skills
• Strong attention to detail and the ability to work accurately within structured processes
• Good IT skills and experience carrying out administrative tasks efficiently
• Able to attend initial training for 3-5 days in Winchester (travel and accommodation expenses will be covered)
• Ability to manage multiple priorities and maintain productivity in a busy environment
• Excellent organisational and time management skills
• A positive, adaptable and resilient approach to learning new systems, products and procedures
• Ability to work independently as well as collaboratively within a team environment