Senior Account Manager

Are you passionate about social media, client service, and delivering work that makes an impact? We are looking for a Senior Account Manager to support a key global account across performance and social channels.
This is a fast-paced, delivery-focused role where you’ll combine strong client service fundamentals with a clear understanding of how social channels work in practice.
 

• Salary competitive
• Working hours Monday to Friday, 9am-5.30pm
• Free parking
• Healthcare scheme
• Employee wellbeing initiatives
• Hybrid working – 3 days in the office 2 days at home

As an Account Manager, you’ll have the following duties and responsibilities:

• Act as the day-to-day contact for client stakeholders, ensuring clear communication and expectation management
• Build strong relationships by understanding client priorities, challenges, and ways of working
• Coordinate organic and paid social activity, including influencer and creator management
• Oversee projects from brief to final delivery, keeping timelines, approvals, and workflows on track
• Collaborate with creative, studio, digital, insight, and production teams to deliver socially relevant, on-brand work
• Maintain documentation, schedules, and status reports to keep everyone aligned
• Support the Account Director with estimates, scopes, budgets, and financial tracking
• Stay ahead of platform updates, emerging behaviours, and best practices to inform recommendations

We’re looking for an Account Manager with the following skills and experience:

• Extensive account management experience in a client-facing role within an agency setting
• Solid understanding of how social content is made, adapted, and delivered across channels
• Knowledge of performance-driven social media marketing or digital marketing
• Strong organisational discipline and ability to manage multiple deadlines
• Experience coordinating diverse teams to deliver for multiple stakeholders
• Confidence in communicating social requirements clearly and without jargon
• Calm, solutions-focused approach in fast-moving situations
• Attention to detail and pride in delivering high-quality output