Elections Helpdesk Administrator

We’re delighted to be supporting a busy local organisation with the recruitment of two Temporary Election Helpdesk Administrators.

This is a varied role working within a fast-paced and open plan environment answering customer enquiries by by email and also through the helpline using a FAQ sheet. Excellent customer service and administrative skills are essential for this role, coupled with a helpful and positive approach.

Please note that this is a temporary assignment, and due to the urgent requirements of the business, applicants must be available to start on Monday 27^th March through until Friday 5^th May.

Salary and hours of work:

• Monday to Friday 9.00am – 5.00pm
• £10.80 per hour

Duties and responsibilities:

• Answering calls from members of the public in a polite and professional manner
• Dealing with queries over the phone and via email using a guided FAQ sheet
• Managing all correspondence and updating documents in Word and Excel
• Storing information received from electors in written and electronic form, ensuring the information is full and up to date
• Assisting with the audit of equipment needed for the election, laminating, printing, enveloping as well as allied tasks

Skills and experience required:

• Experience working within Customer Services
• Friendly and professional telephone manner
• Strong organisational skills with the ability to switch priorities when needed
• Working knowledge of data protection, equality and diversity principles when using data
• Good team player
• Attention to detail and ability to work accurately to time critical deadlines
• Ability to accept supervision
• IT literate, with a strong understanding of MS Office