Customer Service Representative

We are looking to recruit a skilled Customer Service Representative on an ongoing temporary basis for approximately 12 months to join our client, an innovative solutions-based company in Kettering. You will be required to work within a busy environment dealing with all aspects of customer order entry process ensuring the highest level of customer service/satisfaction are maintained.

Duties and responsibilities:

• Managing customer accounts and building relationships
• Processing orders and dealing with the whole process from start to finish
• Determine product availability
• Verifying pricing, terms, product details
• Order tracking/follow up from receipt of PO to delivery
• Agreeing acceptable delivery dates with customer
• Ensuring timely communication with customer
• Maintaining customer profiles/requirements
• Liaising with shipping/planning to meet customer ETA
• Alerting management and sales of significant order trends, problems and varying customer needs
• Handling complaints, product returns, invoice adjustments/queries – creation of credit/debits

Skills and experience required:

• Confident communicator
• Active listening and problem-solving skills
• Ability to use initiative
• Good attention to detail
• Ability to work in a fast-paced environment
• Able to work effectively in a group/team situation
• IT proficient
• Preferred knowledge of SAP
• Export/import knowledge would be ideal however not essential

Working hours:

• Monday to Thursday 8.30am – 4.30pm, Fridays 8.30am – 4.00pm
• 37 hour working week

Salary and benefits:

• £11.43 per hour
• Flexible working