Customer Service Administrator

We’re proud to be recruiting on behalf of a well-reputed SME business who are currently seeking a Customer Sales & Support Executive to join their growing organisation. This is an excellent opportunity for someone looking for a long term career within the transport and logistics industry.

Working alongside the Customer Support Manager and Commercial Director, this is a diverse role supporting all customer and sales operations within the business, working within a small and enthusiastic team environment.

Duties and responsibilities:

• Supporting the Customer Support Manager with pricing and general account management
• Assisting with job management and pricing for the warehouse and transport teams
• Shadowing the Commercial Director and Customer Support Manager
• Managing customer performance statistics
• General customer service duties including dealing with any problems and resolving customer issues
• Checking in customers and dealing with any queries
• Any other administrative tasks

Skills and experience required:

• Naturally enthusiastic with strong interpersonal skills
• Good levels of communication and listening skills
• Energetic and dynamic
• Confident telephone manner
• Highly organised with the ability to multitask and work under pressure
• Flexible and adaptable
• Team player
• Willing to learn and use own initiative
• Someone that is a self-starter, supportive and enjoys working within a friendly team environment
• IT literate with a good understanding of MS Excel

Hours:

• Monday to Friday 8.30am – 6.30pm (1st week)
• Monday to Friday 10.00am – 8.00pm (2nd week)

Salary and benefits:

• £23,000 – £28,000
• 20 days annual holiday and 8 bank holidays
• Statutory pension
• On-site parking