Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type:
Location: Market Harborough, Leicestershire
  • £23,000 - £28,000
  • Contact Name: Jodie Clements
    Job Published:
    REF: BBBH4430

    Job description:

    Vanilla Recruitment

    We’re proud to be recruiting on behalf of a well-reputed SME business who are currently seeking a Customer Sales & Support Executive to join their growing organisation. This is an excellent opportunity for someone looking for a long term career within the transport and logistics industry.

    Working alongside the Customer Support Manager and Commercial Director, this is a diverse role supporting all customer and sales operations within the business, working within a small and enthusiastic team environment.


    Duties and responsibilities:

    • Supporting the Customer Support Manager with pricing and general account management
    • Assisting with job management and pricing for the warehouse and transport teams
    • Shadowing the Commercial Director and Customer Support Manager
    • Managing customer performance statistics
    • General customer service duties including dealing with any problems and resolving customer issues
    • Checking in customers and dealing with any queries
    • Any other administrative tasks


    Skills and experience required:

    • Naturally enthusiastic with strong interpersonal skills
    • Good levels of communication and listening skills
    • Energetic and dynamic
    • Confident telephone manner
    • Highly organised with the ability to multitask and work under pressure
    • Flexible and adaptable
    • Team player
    • Willing to learn and use own initiative
    • Someone that is a self-starter, supportive and enjoys working within a friendly team environment
    • IT literate with a good understanding of MS Excel



    • Monday to Friday 8.30am – 6.30pm (1st week)
    • Monday to Friday 10.00am – 8.00pm (2nd week)


    Salary and benefits:

    • £23,000 – £28,000
    • 20 days annual holiday and 8 bank holidays
    • Statutory pension
    • On-site parking