Sales Administrator

We’re excited to present a fantastic opportunity for a skilled Sales Administrator to join a well-reputed manufacturer in Market Harborough.

The successful candidate will demonstrate outstanding customer service and administration skills, along with a strong level of IT proficiency. You will work as part of a collaborative team to ensure that the sales administration process is seamless from order through to invoicing.

Duties & Responsibilities:

• Answering customer queries and processing orders via phone and email
• Advising customers on suitability of products and stock availability
• Generating and following up on quotes for customers and processing quote requests for special manufactured items
• Booking transport for export deliveries and preparing required documentation
• Acting as the main point of contact for some key accounts
• Resolving complaints, including arranging the collection of rejected goods, raising complaints paperwork and credits where applicable
• Producing delivery notes and Proforma invoices
• Liaising with colleagues across the sales, stores and production teams
• Processing requests for samples
• Identifying stock errors and organising system adjustments
• Raising and filing paperwork

Skills and experience required:

• Extensive experience within a similar sales administration or B2B customer service administration role, ideally involving order processing for both UK and export customers.
• Experience within a technical / manufacturing environment would be beneficial
• Demonstrates a passion for providing outstanding customer service
• Strong IT skills, proficient in the use of MS Office;
• Previous export experience desirable but not essential;
• Good working knowledge of Sage would be preferred;
• Highly organized and used to working in a fast-paced environment;
• Excellent communication skills, both verbally and in writing;
• Enjoys working autonomously and as part of a collaborative team.

Hours of work:

• Monday to Friday, 9.00am – 5.00pm
• Office-based

Salary and benefits:

• £22,000 – £28,000
• Free parking