Administrator – Temporary

We are currently recruiting for a Consents Administrator for our client based in Corby working within their friendly and open plan offices.

Reporting to the Consents Officer, you will be responsible for client care and ensuring a positive result for both the clients and the company, delivering excellent service using a variety of communication methods and case management techniques.

This is an initially temporary position for up to 3 months with the potential to extend and lead to a longer term opportunity for the right candidate.

Hours:

• 37.5 hours per week, Monday to Friday 9:00am – 5:00pm with 30 minutes for lunch

Salary and benefits:

• £10.90 per hour
• Free parking

Duties and Responsibilities:

• Acting as the first point of contact (via telephone, email, and letter) for all clients and third parties assigned to their caseload and chasing any outstanding documents where needed
• Opening and processing inbound and outbound post on a rotational basis
• Confirming the eligibility of all new instructions, ensuring that all the relevant documentation is secured from the client to enable the submission of the case
• Maintaining and updating the CRM system with the correct workflow
• Taking ownership of and resolving any queries or discrepancies
• Ensuring compliance is always adhered to
• Preparing and proofing documents, including legal packs and contracts
• Escalating any complex cases or queries to the Consents Officers and discussing any discrepancies with the case preparation process
• Liaising with 3^rd party surveyors and solicitors
• Data entry and processing submissions
• Sending out completion letters

Skills and experience required:

• Educated to degree level (or equivalent experience) is preferred
• Case Management experience is highly advantageous
• Experience working in a regulated environment would be ideal
• Strong organisation skills and a proactive attitude
• High standard of client service
• Attention to detail
• Excellent written and verbal communication skills
• Experience with data entry and verification